Frequently Asked Questions
Everything you need to know about your next timeless piece.
What materials are used in Sedgwicks Jewellery?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure longevity and shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are non-returnable for hygiene and personalization reasons.
How should I care for my jewellery?
To maintain brilliance, avoid contact with harsh chemicals, perfumes, and water. Clean your pieces gently with a soft lint-free cloth and store them in the provided Sedgwicks pouch.
Do you offer a warranty on your products?
Yes, all Sedgwicks Jewellery comes with a 12-month manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.